Roxanne Willard Hats

Terms of Business

Roxanne Willard Terms of Business


These terms shall apply to all sales and rentals made by Roxanne Willard

A 50% (fifty percent) deposit will be taken at the time of ordering, this is non-refundable and will be deducted from the agreed price of the hat payable upon completion prior to collection.

A binding contract will exist when Roxanne Willard provides confirmation of an order to a client which shall constitute acceptance of these terms.

Payment can be made by cash, cheque with banker card or by direct electronic transfer.

If a client requires specific materials, they are asked to bring them to the first consultation.

Any additions or alterations to the agreed design and specification, made by the client after ordering, may incur additional costs; these will be notified to the client and agreed, prior to the commencement of any additional work.

If a client is unable to attend fitting appointments, Roxanne Willard can, if required, send progress emails with photographs illustrating the development of the hat.

There is a no returns policy for purchased hats, hats cannot be returned after collection for reasons of hygiene (excludes hat retal).

No order shall be cancelled by the client after it has been accepted and confirmed other than with the express consent of and upon conditions reasonably required by Roxanne Willard.

The date of delivery of goods is an estimated date and shall not be deemed to be of the essence of the contract.  Roxanne Willard will make her best endeavours to avoid any delay in delivery from the target delivery date. SAVE THAT Roxanne Willard shall not be liable to compensate the client for late delivery arising from any cause whatsoever nor for any consequential loss arising there from.

Collection of the completed hat by any carrier for a destination indicated by the client shall only be accepted once payment has been received in full by Roxanne Willard and collection shall be deemed to be delivery of the goods and due performance of Roxanne Willard's duties.

No guarantee is given in respect of defects arising after collection or delivery.

In no event shall Roxanne Willard be liable for any consequential loss or damage of any kind whatsoever arising from her contract of sale or for the use, inability to use, failure of or defects in the condition of , delay in delivery of or failure to deliver the goods the subject of this contract or otherwise.

Hat Hire

All hired hats remain the property of Roxanne Willard at all times.

The full hire fee is payable on reservation and any deposit is payable upon collection.

The full hire fee will be retained for cancellations made less than 28days prior to the hire date.

Roxanne Willard reserves the right to retain the full deposit if a hat is returned marked or damaged.  This includes but is not limited to dents, holes, marks (such as make-up and rain marks).

Standard hire period is 7 days unless otherwise arranged.

The late return of any hat will be charged per day pro rata which will be deducted from the deposit.

If for any reason a selected hat is unavailable at the time of collection Roxanne Willard will endeavour to produce a suitable replacement.  However, the exact style and colour cannot be guaranteed and liability is limited to the return of the hire charge only, if a suitable alternative is not available.

The law applicable shall be that of England and Wales as may be subject to overriding laws of the European Union from time to time SAVE THAT no law shall be deemed to have retrospective effect without specific  declaration of the same.


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